Refund and Returns Policy
Overview
At Aishu Home Foods, we aim to deliver the highest quality homemade products to our customers. If you are not satisfied with your purchase, we are here to help.
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
Non-Returnable Items
Due to the nature of our products, certain items cannot be returned, including:
- Perishable goods such as food items.
- Products damaged due to mishandling after delivery.
Return Process
To complete your return, we require:
- A valid receipt or proof of purchase.
- A detailed explanation of the issue.
Please note: Do not send your product back to the manufacturer without contacting us first.
Refunds
Once we receive your returned item, we will inspect it and notify you via email or phone. If approved, we will initiate a refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company; processing times may vary.
- Reach out to your bank, as there may be delays in posting the refund.
If you’ve done all of the above and still haven’t received your refund, contact us at aishuhomefoods@gmail.com or call us at +91 99123 41440.
Exchanges
We only replace items if they are defective or damaged during transit. To exchange a product, email us at aishuhomefoods@gmail.com or call us at +91 99123 41440 and provide proof of damage (e.g., photographs).
Shipping Returns
To return your product, mail it to:
Aishu Home Foods, [Your Physical Address]
Customers are responsible for shipping costs associated with returns. Shipping costs are non-refundable. If your refund is approved, the cost of return shipping will be deducted from the refund.
Need Help?
For further assistance regarding refunds and returns, contact us at:
📧 aishuhomefoods@gmail.com
📞 +91 99123 41440